FREQUENTLY ASKED QUESTIONS
WASHING AND DRYING METHODS
Hemp is a versatile and durable fabric used in clothing and other personal items. When washed correctly, hemp will soften and become more comfortable, improving consistently over a long life. Hemp fibers absorb moisture quickly, making it cool and comfortable in clothing.
Wash colored hemp in cold water only. One cup of white vinegar in the rinse water removes all traces of soap and leaves fabrics smelling fresh.
1- WHAT IS THE SAFEST OPTION TO WASH MY ITEM?
- If you plan to wash your hemp fabric by hand, use a gentle, all-natural detergent and make sure to rinse thoroughly. Tom's soap works great for washing hemp items.
- Residual soap can leave cellulose, which oxidizes and leaves large brown spots on hemp, making it very important to soak hemp items in clean water thoroughly for a while after washing them.
- All the items containing colored coton might run during the first washings. Make sure not to soak it with whites or other materials.
- As the metal parts are oxydable, put some natural anti-rust products on it, such as white vinegar, or lemon with salt, just to make sure that your item wont get damaged. Though, non oxydable buckled will be used for the next collection, so you won't have to worry about this anymore.
2- CAN I USE A WASHING MACHINE FOR MY HEMP PRODUCTS?
Always place delicate hemp articles in a lingerie bag before putting them into a washing machine to help protect them. Use cold to slighty warm water, not hot water.
-How should i dry my hemp products?
Air or line dry hemp clothing. After washing hemp, it's a good idea to air dry it. If you must heat dry it, avoid using the highest heat setting and remove it before the item has been thoroughly dried.
- Line-drying in the sun can have a tendency of lightening hemp slightly, which can be a desirable thing in some items, or you might want to maintain the natural color of the hemp. Depending on what you want, you might want to make sure that it stays out of the sun too much.
Avoid high-heat. Drying hemp items in high heat will shrink them very quickly if you put them wet into a very hot dryer. It's important to avoid high heat and to mostly dry the items on the line.
- In general, most hemp items will dry extremely quickly compared to other fabrics. You can usually get away with not needing to worry much about drying them, especially on high heat.
My bag has a stain, what should i do?
Don't use chlorinated bleach on hemp. The chlorine in bleach will immediately stain hemp fabric. If you need to get a stain out of a hemp item, spot treat it with gentle natural soap and try to bleach the colored area in the sun after drying it.
- Sun-lightening can help with stained or otherwise discolored hemp. If you've got a stained hemp item, wash it thoroughly, then air dry it in the sun for a long period of time to help naturally "bleach" the stain.
SHIPPING & DELIVERY
-How long does it take to receive an order?
Our average delivery times are 3 to 12 working days, depending on where the order comes from.
For certain areas, we deliver in less than 3 days.
In any case, if you do not receive your item under 60 days then We reimburse you in full And you can keep the object when you receive it.
-Where do we deliver and what are the delivery costs?
We deliver all around the world!
Shipping costs within Australia are OFFERED for any order over 100$ AUD.
Shipping costs are determined by the weight, shipping method, and delivery address of your order. You will see your total shipping costs at checkout before you are asked to provide your payment information.
Please note that addresses outside Australia may have additional handling fees. You are responsible for any and all import taxes, tariffs, and duties which may be levied by your Customs or Government or other authority upon any parcel we send to you.
Where do you come from?
Our company is entirely Australian, even though it's creator is a young french entrepreneur. We ship our parcels directly from our producers located in Nepal, where all our products are 100% Hand made.
-Who delivers my items?
Your items are delivered through your local post office.
-What are the delivery times?
The items are delivered according to the terms of your local post office.
-What happens if no one is at home?
Don't worry, our items will be left in your P.O. box if they are small enough. If not, your parcel will be left at your post office where you can go to pick it up.
-I got the wrong address of delivery, what to do?
Do not worry, if your order has not yet been sent, contact us immediately and we will be happy to update your information. Otherwise, and in accordance with our general terms of sales, once an order has been sent from our warehouse, no changes can be made.
-There are missing items to my order, where are they?
We work with several suppliers, when you order, each supplier will take care of a particular product. If you order 5 different items, depending on which products, you could eventually receive 5 different packages and these could arrive at different times (some are faster, some slower). On the other hand if you order 3 times the same product, then they may all be sent in one parcel, no matter what.
-Is your site secure?
This site is 100% secure. And to tell you the truth, we could even say that it is 1000% secure.
First, the site you are visiting is on a server in HTTPS (the small green padlock that sits on the left side of the URL of this page is there to remind you).
Most sites only secure their "shopping cart" and everything related to order settlement. On this site, all PAGES are secure and cannot be hacked or may not be the target of malicious software.
Finally, regarding the regulation, we use Paypal and stripe which are the references in the security of transactions on the Internet.
In summary, ordering at Happy Hemp & Co is completely safe and secure.
-What are the methods of payment?
Currently you can pay by credit card or Paypal account on our website. We do not accept bank cheques, transfers or payment at the reception.
RETURNS & REFUNDS
-How does this happen if I am not satisfied with my product?
We offer A guarantee "satisfied or reimbursed" at 100%!
If, for any reason, the product does not meet your expectations, you can send it back to us within 14 days After receiving and We fully refund you the price of the article as soon as it arrives at our house.
However, all returned products must be in perfect condition and the return costs must be paid by you. The proof of postage should then be sent to us by email as proof of delivery.
AND SOCIALLY, THEN, WHAT DO YOU ACTUALLY DO?
It is indeed important to note that there is a very important social dimension at the heart of our project:
Each sale will allow us to contribute, among other things, to helping children in difficulty in the city of Kathmandu and elsewhere in Nepal, through our collaboration with the association "PLANETE ENFANT & DEVELOPPEMENT".
The aftermath of the 2015 earthquake is still very visible today, partly due to corruption within the government and the failure to redistribute the international aid that was paid to them at the time by a large number of countries. For these reasons, we would also like to be able to participate in several reconstruction projects implemented by "PLANETE ENFANTS & DEVELOPPEMENT", which help to help children in the affected villages to return to school.
For each bag or accessory sold, 2€ will be donated to our partner association "PLANETE ENFANTS & DEVELOPPEMENT".
You can follow the progress of the projects in which we will participate directly on their website and on our Facebook page.
A counter will also be posted on www.HappyHempAndCo.com, so that everyone can follow the daily evolution of the amount collected for the benefit of the association.
Access link to the sponsorship agreement linking "Planète Enfants & Développement" and "Happy Hemp & Co":
Link to the web page of the association dedicated to Nepal:
Any more questions?
If you still have any questions, you can contact us by email at Support@happyhempandco.com
Your Satisfaction is 100% guaranteed.